SCORE CARDS FOR SOCIAL ACCOUNTABILITY

Type of tool: 
Activity
Duration: 
60-90 min
Topics addressed: 
Citizenship
Conflict management
Human rights

its a tool we used to enhance the public service (education, transportation, health...) in a cooperation between the A- service provider and B- the citizen knowing the exact need . 2 focus group A alone and B alone with needs and then public hearing

Aim: 

cooperation for better public service

Methodology: 

discovery based learning / group A and group B are not an enemies they need to discover the needs of each other to build a good public service.

Step by step process: 

step 1 , the facilitator of group A and B start asking each group alone " what is the problem you want to change " and what time should take ?" who is the responsible ?" same time for both group
step 2 , we bring together the 2 papers of needs and start to compare and find the same needs and same problems
step 3, we ask if everyone agreed on the the 2 to 4 needs maximun from the 2 groups.
step 4 together we try to make an action plan with exact timesheet.

Materials and resources: 

papers and pen preferable ( feutre)for each group
one facilitator for each group
and a flip shart to indicate the last list of needs from the 2 parts
if possible a slide show, movie with example in the world of the positive impact

Outcomes: 

a list of the needs for the public service provider and the citizen who receive this services
and an action plan with who is responsible of what

Evaluation: 

the 90 min is enough to understand the way of thinking but to implemented we need a long time for follow up

Notes for further use: 

be flexible and try to understand why the participant dont talk some times and dont share the exact fear.

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